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Shipping & Returns

 Cloud 9 Smoke Exchange Policy

 

ALL VAPE AND LIQUIDS NOW REQUIRE ADULT SIGNATURE TO BE DELIVERED BY LAW. ID VERIFICATION IS ALSO REQUIRED BY LAW.

DELIVERIES ARE MADE WITHIN 3 TO 10 DAYS DUE TO EXTRA STEPS TO DELIVERY VAPE PRODUCTS NOW.

THANKS FOR UNDERSTANDING! 

 

Cloud 9 Smoke Co. Return Policy

At Cloud 9 Smoke Co., we are committed to your positive shopping experience and thorough enjoyment of our products. Unfortunately, we CANNOT accept returns due to the nature of our products. However, we do make a few exceptions for defective products or products received by mistake. Defective products can be returned for exchange only. Defects will be verified prior to exchanging for a functional replacement of the defective product. If a product is proved to be completely functional, it will be shipped back to you at your cost. Please do not return products without obtaining prior approval from our customer service department. Products returned to us without authorization will not be processed. Original shipping fee is non-refundable.

All sales are final in store.  We do however accept returns for exchange. Please read our policy below:

 

If your product doesn’t live up to expectations, you may exchange it within 7 days of the sale. Items returned must be in a new/unused condition and are the responsibility of the customer until they are received by Cloud 9 Smoke Co. Copy of your sales receipt is required.

 

The buyer will be responsible for shipping charges (if applicable). After you start the return process a prepaid shipping label will be emailed to you. If you are returning a damaged/wrong item, you will receive an exchange upon receiving the item back to our warehouse. If you are returning your item for any other reason, the return shipping charges will be deducted from your refund amount based on situation.

 

Please note that ALL ITEMS must be returned in new, unused condition. If we receive items back that have been used, you will not be refunded.

 

 

 

DAMAGED/DEFECTIVE ITEMS:

 

In the unlikely event that an item sent to you is found to be faulty, simply begin the return process by contacting info@cloud9smokeco.com. We will take care of shipping costs to receive the item back to our warehouse. Once we have received the item back your refund (if approved) / exchange will be issued within 48 business hours. If you'd still like to receive the product you will then need to place a new order.

 

Important: All items are quality checked before leaving the warehouse/store. Please fully inspect your item before use for any damage in transit, as items will not be replaced or refunded after use.

 


INCORRECT ITEMS RECEIVED:

 

Although very unlikely, in the event the wrong item was sent, we will happily replace them with the correct items at no charge to yourself. Simply start the return process by contacting info@cloud9smokeco.com. You will then be provided with a pre-paid shipping label to ship the incorrect item(s) back to us. Once we've received the items back to our warehouse we will ship out your replacement item(s) within 48 hours.

 



UNWANTED ITEMS:

 

If you would like to return your items for a refund, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. You will be responsible for return shipping (if applicable) for unwanted items. After we've received the item(s) back to our warehouse you will be refunded minus any return shipping charges within 48 hours.

 

Please note: All returns must be received back to our warehouse in new, UNUSED condition. There are absolutely NO EXCEPTIONS if your product has been used. If you return a used product you WILL NOT be refunded.

 

 

 

Give us a Shout!

We value your business and strive to make your experience shopping a positive one. If you have any questions about our products or services, we welcome you to contact us during regular business hours from 10:00 a.m. to 7:00 p.m. EST. 

 

Cloud 9 Smoke Co. Contact Information:

Email: info@cloud9smokeco.com

Contact Form: Click Here

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